Frequently Asked Questions

General Questions

What shipping options do you offer?

We use Royal Mail for all deliveries.

FREE EXPRESS SHIPPING for orders over £45 using Royal Mail 24

Orders received by 12pm Mon-Fri will be shipped the same day.

We only charge what Royal Mail charges us.

Standard shipping: Royal Mail 48 - £2.99

Express shipping: Royal Mail 24 - £3.99 (up to 1kg) £4.99 (1-2kg) 6.99 (2-10kg)

How can I contact you/get support?

You can contact us by email, phone, post, chat or by messaging on Facebook and Instagram.

Please use our Contact pages for full details.


- We use the minimum packaging possible to both ensure your package is safe and environmental impact kept to a minimum

- Our envelopes are fully recyclable

- Our boxes are fully recyclable and made from minimum 75% recycled fibre

- Our plastic packaging is fully recyclable and made from 100% recycled source

Subscriptions Boxes

How does it work?

1. Choose your box type and subscribe.

2. We'll take payment for the first box straight away, all subsequent boxes will be charged on the 1st of each month.

3. Your box will be despatched on the 13th of every month or the next working day.

4. There is no contract. Cancel any time, for any reason.

How soon will I get my box?

All boxes are despatched on the 13th of each month, or the next nearest working day.

We will make every effort to get your first order to you as soon as possible, but this is subject to availability.

What box types are available?

There are three types of boxes you can subscribe to:

1. PUPPY BOX - great starter box for puppies. Perfect for smaller dogs or dogs that need softer chews.

2. CLASSIC BOX - a fantastic selection of the best treats and chews suitable for most dogs.

3. DELUXE BOX - best suited to dogs that love to chew. Includes premium long lasting treats and chews.

What treats are included in the boxes?

All of the treats at Dog Treat Boutique are UK sourced, 100% natural and contain no fillers, additives, preservatives or chemicals.

We have an extensive, ever growing selection of natural treats. Only the finest of these will be included in the subscription boxes.

Postage and packing

All boxes will be sent out using Royal Mail 48.

Postage is charged at the Royal Mail base cost of £2.90.

The packages are approximately 26x26cm and will not fit through a normal letterbox.

Any other questions or concerns

The subscription is 100% risk free. There is no contract. Cancel any time for any reason.

All transactions are securely encrypted and managed by world class payment providers.

If you have any questions, please visit our Contact pages. Clicking the "Chat with us" button below is the quickest way to get a reply to your question.